Problem Statement:
Problem Statement: Client- Automobile Retail
- Fragmented Systems Leading to inefficiencies in customer engagement
- Lack of integration between online store (Shopify), communication channels (WhatsApp, telephony), and CRM.
- Need for automated workflows, reports/analytics and business processes to improve productivity.
Solution Overview:
- Shopify Integration through Albato: Connected Shopify with Bitrix24 to ensure seamless data flow between the online store and CRM.
- WhatsApp Integration: Enabled direct communication with customers through WhatsApp, integrated into the Bitrix24 CRM for better tracking.
- Creation of Workflows/Business Processes: Designed and implemented automated workflows to streamline operations such as customer follow-up and order processing.
- Integrate IndiaMart with Bitrix24: Linked IndiaMart leads with Bitrix24 to centralize lead management and ensure no opportunities were missed.
- Report Capabilities : Integrated advanced reporting features within Bitrix24, enabling comprehensive analytics and performance tracking across all customer interactions and sales processes.
Benefits Delivered:
- Increased Efficiency: Significant reduction in manual processes, leading to faster response times and improved customer satisfaction.
- Enhanced Communication: All communication channels, including WhatsApp and telephony, centralized within Bitrix24, ensuring no customer interaction is missed.
- Improved Data Management: Centralized CRM with integrations ensured all data was accurate and up-to-date, providing valuable insights for business decisions.
- Streamlined Operations: Automated workflows and business processes led to more efficient operations, freeing up staff time for more strategic tasks.
